Shipping Policy

Order Processing
All orders are processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Times

• United States: 5–12 business days
• International Orders: 7–20 business days

Please note that shipping times may vary depending on your location and carrier delays.

Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. We may also offer free shipping promotions on selected products or orders.

Order Tracking
After your order has been shipped, you will receive a tracking number via email so you can monitor your package's journey.

Delayed or Lost Packages
If your order is delayed or appears lost, please contact us at [your email address], and our support team will assist you as quickly as possible.

Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.

Questions?
If you have any questions about our shipping policy, please contact us at [your email address]. We're always happy to help make your shopping experience with Bright Pet Store smooth and enjoyable!